Learn About Out Customer Support Policies
Over The Last 18 Years We Have Served Thousands Of Customers. These customers have helped us develop a very efficient and effective customer support system. It Works And It Works Well! Trust ATC Customer Support to help you find the answers you need.
There Is A Wealth Of Information To Help You On This Page. Most of your questions can be answered by the information presented on this page. We suggest you mark this page as a favorite in your browser for future reference.
Telephone Contact – Please do not call our main phone line as they are not set up to address your product, shipping or return questions. They do not have access to the required information and they will request you contact ATC Depot Customer Support via e-mail by going to the following pages:
Important Privacy Policies
- ATC Depot Customer Support will delete e-mails after they are sent or your issue is resolved, so please do not assume ATC Depot Customer Support has any of your previous communications.
Shipping And Tracking Information
To Effectively Support You, ATC Customer Support Requests You Follow Our Guidelines. By doing so, you will receive the best support and/or the requested information in a timely and effective manner. Experience has shown it works! Your information will get to the right people much faster.
We Have Found That Waiting For Your Shipment Can Be Stressful. We hope to make this experience as stress free and effective as possible. For more information go to ATC Depot Shipping And Tracking.
Here are some guideline you may follow for the best customer support:
- Contact Us by E-Mail. Please do not call the ATC main phone number for returns and credits. They are not set up to help you with returns and credit issues. Please use the e-mail form on this page and make sure you include a valid e-mail.
- We Ship The Same Day. If we received your order by 1:00 PM East Coast Time your order will ship that same day. (Monday thru Friday Excluding Holidays).
- You Do Not Need To Be Home. We will allow products to be left at the Ship-to-Address WITHOUT A SIGNATURE. WARNING: The shipper will probably leave you package at your door step or where ever the postal service usually leaves your packages. Once the shipper leaves the package any theft or damage is your responsibility.
- We Will Get It To You Quickly And Safely. We will ship your product via the fastest and safest way possible. You will receive an e-mail from the shipper to let you know when to expect your delivery and if there have been any problems with the shipment.
- Your Tracking Number. You should receive an e-mail from USPS with tracking information by 6:30 PM Eastern Time the day we ship your product. If you do not, please contact us at ATC Depot Shipping and Tracking.
- Track It Yourself. For tracking information or questions on delivery times and general questions about shipping, please use the e-mail that was sent to you by the shipper the day your order was shipped.
- USPS Express Or USPS Priority Mail Shipments. For More Information On The Guarantee of USPS Shipment Guarantee Go To USPS Guarantee .Late Delivery Of An Order. Please understand, we have no control over the time a shipper takes to get a product to you. Once your shipment leaves our hands, the delivery of your product is entirely the shippers responsibility. We can only schedule the shipment. The expected delivery date does not come with a money-back guarantee from ATC Depot.
- For Federal Express Delivery Guarantee. For More Information On The Guarantee of Federal Express Shipment Guarantee Go To Federal Express Guarantee.
Returns And Credits Information
Please Use This Link To Contact ATC Depot Customer Support For Returns And Credit Information. For ATC Depot Customer Support to Effectively Support You, We Request You Follow Our Guidelines. By doing so, you will receive the best support and the requested information in a timely and effective manner. Experience has shown it works! Your information will get to the right people much faster. For more information go to ATC Depot Return And Credits.
Our Policy On Returns And Credits:
We Must Receive Your Return Within 30 Days. We must RECEIVE your returned product within 30 days of the date you received the product. Returns requested after (30) days must be pre-approved and may be subject to a 25% restocking charge.
- 100% Performance Guarantee. If you have used our product and it does not meet your expectations, please go to ATC Depot Guarantee for more information on our guarantee.
- The Returned Products Must Be In Unused And Unopened Condition. All product seals must be in place and the packaging and products must be in an unopened condition.
- Partial Returns Are Not Allowed. Return all the products from your order. This means you must return all the products ordered and/or received with your order to be eligible for any refund.
- Shipping Costs Will Not Be Refunded. Shipping was provided to you per your request. We have already paid for this product and service and you have received this product and service.
- Do Not Refuse The Delivery. Do not refuse your delivery from the carrier or pay a 25% restocking fee. This means any product returned to us by the shipper as refused or undeliverable will be assessed a 25% restocking fee on the product costs only.
- Contact Us by E-Mail. Please do not call the ATC Depot main phone number for returns and credits. They are not set up to help you with returns and credit issues. Please use the e-mail form on this page and make sure you include a valid e-mail.
- We Process All Returns Ever Other Wednesday. We will credit to your original credit card within (2) Wednesdays after we receive the return of your product.
- When You Will See Your Credit. The time you might actually see the credit on your statement is under the control of your bank. We do not have any control what-so-ever over this time frame.
100% Guarantee Information
If you have used our product and fail, we offer a 100% performance guarantee. In the unlikely event that you are unable to achieve your desired results, we do offer a full and complete refund of the price of your product purchase. For more information go to ATC Depot Guarantee.